How do I configure Multi-Factor Authentication (MFA) for my non-UVA Connect account?

Note: If you log in with your UVA NetBadge account, this article does not apply. To log in with NetBadge, follow the steps in How do I access my UVACanvas Connect courses with a UVA login?

Multi-factor authentication (MFA) adds security by verifying you are the user accessing your account. We recommend using a laptop or desktop computer to log in to UVACanvas Connect while following these steps. You will also need a mobile device for the authentication process.

Note: If you have already configured MFA, follow the steps in How do I log in with a non-UVA email address in UVACanvas Connect? to log in.

On a mobile device, download Duo Mobile.

Duo Mobile is the licensed and authorized authentication app for the University of Virginia. To set up MFA, download the Duo Mobile authentication app for iOS or Android. It is available in the Google Play store (opens new window) for Android and the App Store (opens new window) for iOS.

Once downloaded, you can configure the Duo Mobile authentication app by following the steps below.

On a computer, start to log in to UVACanvas Connect.

Screenshot of the UVACanvas Connect login page.

On a laptop or desktop computer, navigate to the UVACanvas Connect Other Login Page (opens new window), then:

  1. Enter your Login ID and Password.
  2. Select Log In.

On a mobile device, open Duo Mobile and select Add.

Screenshot of the Duo Mobile app with the Add button outlined.

Open Duo Mobile (pictured above) on your mobile device and select the Add button on the Accounts dashboard.

Note: If you have not previously added the Duo Mobile app on your mobile device, it is available in the Google Play store (opens new window) for Android and the App Store (opens new window) for iOS.

Select Use QR code at the top of the list.

Screenshot of the User QR code option.

Scan the QR code that appears on your computer.

Screenshot example of a QR code.

 Use your phone to scan the QR code on the Canvas login screen when prompted by Duo.

Note: The UVA Learning Technology Services team is unable to provide technical support for the phone number (SMS) authentication method. Please configure MFA using Duo Mobile to receive technical assistance.

In your Duo Mobile app, save your account.

Screenshot example of the default Account name in the Duo Mobile app.
  1. An Account name will be populated by default, for example, "University of Virginia Connect Canvas - login ID," where the login ID is your username/email address. You can edit this name if desired.
  2. Select Save.

Enter the 6-digit passcode on the Multi-factor Authentication page.

Screenshot example of a passcode from the Duo Mobile app being entered into the Verification Field.
  1. Enter the Passcode from the Duo Mobile app in the Verification Code field on the Multi-factor Authentication page.
  2. Select Verify to log in to UVACanvas Connect.