How do I enable cookies in my browser?

External tools integrated into Canvas require third-party cookies to be enabled in your web browser. If cookies are not enabled, you may encounter errors when trying to access content or complete activities in tools such as the following:

  • Media Gallery and My Media
  • Online Meetings (Zoom)
  • Gradescope
  • UVA Bookstore Inclusive Access

Follow the steps below to enable third-party cookies in your web browser:

Enable cookies in Google Chrome.

The steps to enable cookies in Google Chrome vary slightly based on your operating system.  See the steps for Mac below, or skip to the steps for Chrome in Windows.

To enable cookies in Chrome for Mac, access the Settings option.

Screenshot of the Settings option in the Chrome for Mac menu.

Select Settings from the Chrome menu at the top of your screen, or press Command  (⌘) + comma (,) on your keyboard.

Select Privacy and security.

Screenshot of the Privacy and security option in the Chrome for Mac menu.

Select Privacy and security from the Settings menu.

Select Site settings.

Screenshot of the Site Settings option in the Privacy and Security menu.

Select the Site settings option under Privacy and security.

Select Third-party cookies.

Screenshot of the Third-party cookies option under Content.

Select Third-party cookies under Content.

Select the Allow third-party cookies option.

Screenshot of the Allow third-party cookies option selected under Third-party cookies.

Under Third-party cookies, select Allow third-party cookies. Alternatively, select Block third-party cookies in Incognito and be sure to always load Canvas in a regular browser window (not Incognito).

Or, allow cookies from only UVA ITS sites.

If you would prefer to continue blocking cookies from other sites, you can allow cookies from UVA Information Technology Services (ITS) sites, including Canvas.

Next to Sites allowed to use third-party cookies, select Add.
Screenshot of the Add button.

Select the Add button the the right of Sites allowed to use third-party cookies.

Enter an allowed URL.
Screenshot of the Add a site window.
  1. In the Site field, enter [*.]its.virginia.edu to allow cookies from all UVA ITS websites, including Canvas.
  2. Select Add.
View the allowed site.
Screenshot of a URL listed under Sites allowed to use third-party cookies..

Confirm that [*.]its.virginia.edu is listed under Sites allowed to use third-party cookies.

To enable cookies in Chrome for Windows, access the Settings option.

Screenshot of the Settings option in the Chrome for Windows menu.
  1. Select the Customize and control Google Chrome (three dots) menu, or press Alt + F on your keyboard.
  2. Select Settings.

Select Privacy and security.

Screenshot of the Privacy and security option in the Chrome for Windows Settings menu.

Select Privacy and security from the Settings menu.

Select Site Settings.

Screenshot of the Site Settings option in the Privacy and Security menu.

Select the Site settings option under Privacy and security.

Select Third-party cookies.

Screenshot of the Third-party cookies option under Content.

Select Third-party cookies under Content.

Select the Allow third-party cookies option.

Screenshot of the Allow third-party cookies option selected under Third-party cookies.

Under Third-party cookies, select Allow third-party cookies. Alternatively, select Block third-party cookies in Incognito and be sure to always load Canvas in a regular browser window (not Incognito).

Or, allow cookies from only UVA ITS sites.

If you would prefer to continue blocking cookies from other sites, you can allow cookies from UVA Information Technology Services (ITS) sites, including Canvas.

Next to Sites allowed to use third-party cookies, select Add.
Screenshot of the Add button.

Select the Add button the the right of Sites allowed to use third-party cookies.

Enter an allowed URL.
Screenshot of the Add a site window.
  1. In the Site field, enter [*.]its.virginia.edu to allow cookies from all UVA ITS websites, including Canvas.
  2. Select Add.
View the allowed site.
Screenshot of a URL listed under Sites allowed to use third-party cookies.

Confirm that [*.]its.virginia.edu is listed under Sites allowed to use third-party cookies.

To enable cookies in Edge, open the Settings menu.

Screenshot of the Settings and more (three dots) menu in Microsoft Edge.

Select the Settings and more (three dots) menu at the top of your screen, or press Alt + E or Alt + F on your keyboard.

Select Settings.

Screenshot of the Settings option in the Settings and more (three dots) menu in Microsoft Edge.

Select Settings from the Settings and more (three dots) menu.

Select Cookies and site permissions.

Screenshot of the Cookies and permissions option in the Settings menu.

Select Cookies and permissions under the Settings menu.

Select Cookies and site data.

Screenshot of the Cookies and site data option under Cookies and site perissions.

Select Cookies and site data under Cookies.

Untoggle the Block third-party cookies option.

Screenshot displaying the toggle button for the option Block third-party cookies.

Select the toggle icon to the right of Block third-party cookies to allow sites to use third-party cookies

To enable cookies in Safari for macOS, open the browser Settings.

Screenshot of the

Select Settings from the Safari menu at the top of your screen, or press Command (⌘) + Comma (,)  on your keyboard.

Select Privacy and uncheck Prevent cross-site tracking.

Screenshot of selecting Privacy and then unchecking Prevent cross-site tracking
  1. Select Privacy
  2. Uncheck Prevent cross-site tracking

Select Advanced Settings.

Screenshot of selecting Advanced Settings from either the top menu or the lower left-hand button.

Select Advanced Settings from either the Privacy menu bar or the Advanced Settings button.

Uncheck Block all cookies.

Screenshot of Block all cookies unchecked under Privacy.

Uncheck Block all cookies under the Privacy section.

To enable cookies in Safari for iOS or iPadOS, open the Settings app.

Screenshot of Setting app on iOS.

Select Apps then Safari.

Screenshot of selecting Apps from the left-hand menu and then Safari from the right-hand menu.
  1. Select Apps from the bottom of the left-hand menu.
  2. Scroll down to or search for Safari and select it from the right-hand menu.

Toggle off Prevent Cross-Site Tracking.

Screenshot of Prevent Cross-Site Tracking toggled off under the Privacy & Security section.

Toggle off Prevent Cross-Site Tracking by tapping on the toggle switch to the right of the option. A gray toggle switch indicates the "off" position and a green toggle switch indicates an "on" position. In the screenshot above, Prevent Cross-Site Tracking is in the "off" position.

Select Advanced.

Screenshot showing the Advanced settings option at the bottom of the right-hand menu.

Scroll to the bottom of the right-hand Safari menu and select Advanced.

Toggle off Block All Cookies.

Screenshot of the Block All Cookies toggle switch in the off position.

Toggle off Block All Cookies by tapping on the toggle switch to the right of the option. A gray toggle switch indicates the "off" position and a green toggle switch indicates an "on" position. In the screenshot above, Block All Cookies is in the "off" position.