Your internet browser temporarily saves data from web pages you visit in a cache to make them load more quickly. However, if an older version of a page is loaded from the cache, it can cause errors. Clearing the cache and cookies regularly will help prevent problems.

If cookies are not enabled, some content, such as embedded video or audio files, may fail to load. Follow the steps to enable cookies (opens new window) to access this content.

Ad blockers can prevent access to content, including icons, embedded media, and LaTeX math. It is recommended to disable ad blockers while working in Canvas.

Make sure your browser (and iOS, if you're using a Mac and Safari) is updated to the most recent version. See the articles below for steps to check your browser's version and update if needed:

• Update Google Chrome (opens new window)
• Update Safari (opens new window)
• Access About Microsoft Edge to update it (opens new window)

Internet browser extensions or plugins may cause issues with accessing websites. An incognito or in-private browsing window behaves as if extensions are disabled, which can help with troubleshooting. For steps, see:

• Browse in private in Chrome (opens new window)
• Use Private Browsing in Safari (opens new window)
• Browse InPrivate in Edge (opens new window)

If, after following the steps above, you continue to encounter issues in UVACanvas, try using a different internet browser (e.g., if you are using Chrome, try Safari or Edge) or computer/device (such as a phone or tablet) to see if that helps.